Privacy Policy

The controller responsible for the processing of personal data on this website is:

• Carolyne Yau Yoke Ping
• Stunning Wörthersee Holiday Homes
• Kärntner Straße 4
• 9220 Velden am Wörthersee
• Austria

Email: mybooking.casagrande@gmail.com

When you visit our website, technically necessary information may be processed. This may include in particular:

• IP address
• date and time of access
• pages or content accessed
• browser type
• operating system
• device information
• technical log data

This data is processed to the extent necessary for the secure, stable and technically functional operation of the website.

The legal basis is Article 6(1)(f) GDPR (legitimate interests).

If you contact us via our website, by email, by telephone or via WhatsApp, we process the data you provide in order to handle your enquiry. This may include in particular:

• name
• email address
• telephone number
• desired period of stay
• number of guests
• content of the enquiry
• further information provided voluntarily

Where the enquiry relates to a possible booking, the processing is carried out for the performance of pre-contractual measures pursuant to Article 6(1)(b) GDPR.

If a booking is concluded, the data required to carry out and manage the stay is processed.

In connection with a stay, further personal data may be processed insofar as this is necessary to carry out the booking or to comply with legal obligations.

This may include in particular legally required guest registration and record-keeping data.

Where processing is necessary to comply with a legal obligation, it is carried out pursuant to Article 6(1)(c) GDPR.

Among other things, we use the following email address for our communication: mybooking.casagrande@gmail.com

If you contact us by email, the information you provide is processed in order to handle your enquiry.

As Google services are used for this purpose, personal data may be processed by Google in the course of providing the email services.

Our website offers a direct link for contacting us via WhatsApp.

If you use the WhatsApp link, WhatsApp is opened and you leave our website or establish a connection with the WhatsApp service.

Any further processing of personal data by WhatsApp is carried out in accordance with the privacy provisions of the respective provider.

The use of WhatsApp is voluntary. Alternatively, you can contact us at the following address: mybooking.casagrande@gmail.com

If you have expressly consented via the separate marketing checkbox, we may use the contact details you provided to occasionally send you:

• news
• availability updates
• special offers
• information about our holiday accommodation
• information about holiday options at Lake Wörthersee

In accordance with your consent, communication may take place in particular by email and, where provided, via WhatsApp.

The legal basis is your consent pursuant to Article 6(1)(a) GDPR.

Consent is voluntary. It is not a precondition for an enquiry or a booking.

You can withdraw your consent at any time with effect for the future. A withdrawal can be sent in particular by email to: mybooking.casagrande@gmail.com

For newsletters, a simple unsubscribe link will additionally be provided.

The withdrawal does not affect the lawfulness of processing carried out up to the point of withdrawal.

The website may contain links to external websites or booking platforms.

If you select such a link, you leave our website.

The respective operator of the external website is generally responsible for any further processing of personal data there.

We currently use the following service providers to operate this website:

• Lovable Labs Incorporated (hosting and delivery of the website): processing of technical access and log data such as IP address, time of access and browser information, solely for the secure and stable operation of the website. Legal basis: Article 6(1)(f) GDPR. Processing in third countries, in particular the USA, cannot be excluded.
• Google (Gmail, email communication): processing of the content and contact details of your email messages in order to handle your enquiry. Legal basis: Article 6(1)(b) or (f) GDPR.

We currently do not operate our own database, booking system, analytics or tracking services. Enquiries sent through the form on this website are handled by email.

This website does not use analytics, marketing or advertising cookies and does not use technologies for behavioural tracking of visitors.

Where technically necessary technologies are used, they are used solely to provide, secure and operate the website.

No tracking is carried out for analytics, marketing or advertising purposes.

Therefore, this website currently does not use a cookie consent banner.

Personal data is stored only for as long as is necessary for the respective purpose of processing or as long as statutory retention obligations exist.

Data from enquiries that do not lead to a booking is deleted as soon as its further storage is no longer necessary to handle the enquiry, provided there is no other permissible reason for further storage.

Data relating to bookings is stored in accordance with the applicable statutory retention periods.

Marketing data is processed until consent is withdrawn or until the purpose of processing otherwise ceases to apply.

Personal data is only disclosed insofar as this:

• is necessary to carry out a booking,
• is necessary to comply with legal obligations,
• is necessary through a service provider engaged by us,
• is based on valid consent,
• or is otherwise permissible under data protection law.

Processors engaged by us may only process personal data in accordance with the agreed purposes.

Under the GDPR you have, in particular, the right to:

• access
• rectification
• erasure
• restriction of processing
• data portability
• object
• withdraw consent given, with effect for the future

To exercise your rights, please contact: Carolyne Yau Yoke Ping, email: mybooking.casagrande@gmail.com

You also have the right to lodge a complaint with a data protection supervisory authority. For Austria: Austrian Data Protection Authority (Österreichische Datenschutzbehörde).

This Privacy Policy may be adapted if changes to the website, the services offered, the technologies used or the legal framework make this necessary.